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Support and admin assistant, $12 an hour

A dedicated person who runs your inbox, tickets and live chat, keeps your schedule, enters data and chases invoices.

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What the seat does

  • Inbox and tickets

    Answers customer emails and tickets using your policies and templates.

  • Live chat

    Covers your chat during your business hours and hands tricky cases to you.

  • Scheduling

    Keeps your calendar, books appointments and sends reminders.

  • Data entry

    Keeps records, orders and spreadsheets up to date.

  • Invoices

    Sends invoices and follows up the ones that are overdue.

  • Order questions

    Looks up order status in your system and answers routine questions.

Replies in your words

You share your templates and answers to common questions, and the seat writes to match.

Example support thread
Customer emailExample
CustomerHi, can I move my appointment on Thursday to Friday morning?
Your seat, using your booking rulesHello Sam, I have moved you to Friday at 9:30. A confirmation is on its way. Is there anything else I can help with?
CustomerNo, thank you.

What you provide

The seat works inside your tools, with the access you choose to give.

Before the first ticket
Your policies, templates and answers to common questions
A seat on your helpdesk, inbox or chat tool
A rule for what to pass to you, such as refunds and complaints
Access to the calendar and billing tools the role uses

Is this the right role?

A good fit when

  • Questions repeat and your team keeps answering them
  • You want inbox, chat and admin handled by one person
  • You can write down your policies

Another role fits better when

  • You need calls made to new prospects: see the caller role
  • You need leads researched and loaded into sequences: see the outreach role
  • You need software built: ask us about developers
$12an hour

The support and admin seat

  • The first 80 hours are a paid pilot, $960 in total
  • Billed weekly, month to month, with one week's notice to stop
  • Free replacement for as long as you stay with us
See pricing and terms

Questions about support work

What happens with refunds and complaints?

You set the rule. Usually the seat handles routine questions and passes refunds, complaints and anything unusual to a named person on your team.

What access does the person get?

Whatever you choose to share, through logins on your own tools. You can remove access at any time.

Will replies sound like my business?

That is the aim. You share templates and examples, and the seat writes to match them. Tell us when a reply is off and we will correct it.

Hiring for support or admin?

Book a call and tell us what lands in your inbox each week. We will send a job spec and a candidate profile.

Book a Call